Snowtex Group — Internal Application

Privacy Policy

Snowtex Chat (SCOM) · com.snowtex.chattingapp · Last updated: September 25, 2026

Snowtex Chat ("SCOM", "the app") is an internal workplace messaging and calling application operated by Snowtex Group ("we", "us") for its employees. This policy explains what data the app accesses, collects, uses, and shares.

1. Who can use this app

SCOM is restricted to Snowtex Group employees. An account can only be created with a valid company Employee ID. The app is not intended for, and does not knowingly collect data from, the general public or children.

2. Data we collect

• Account information: your Employee ID, name, phone number, department/designation (from company HR records), profile photo, and a password (stored only as a secure hash).
• Messages and content you send: text messages, photos, videos, voice messages, documents, polls, and status updates. These are stored on servers owned and operated by Snowtex Group so they can be delivered to their recipients.
• Call information: who called whom, when, and for how long. Audio/video call streams are transmitted through our own media server and are not recorded.
• App activity: online/last-seen status, read receipts, and typing indicators, used to provide standard messaging features.
• Device push tokens: identifiers issued by Google Firebase Cloud Messaging and, on iPhone, by the Apple Push Notification service (including a VoIP push token for incoming calls). They are used solely to deliver message and call notifications to your device.

3. Device permissions we request

• Camera – to take photos and make video calls.
• Microphone – for voice messages and audio/video calls.
• Photos/media/files – to attach and save shared media.
• Notifications – to alert you to new messages and incoming calls.
• Contacts (optional) – if a colleague's phone number is saved in your phone's address book, the app shows the name you saved for them. Your contacts are read and matched on your device only; they are never uploaded to our servers or shared with anyone. The app works normally if you decline this permission.
• Phone calls (iPhone CallKit) – incoming SCOM calls are shown on the standard iPhone call screen. Call information is used only to display and manage the call on your device.

Each permission is used only for the feature it enables and only while you use that feature.

4. How we use your data

Data is used exclusively to operate the service: delivering messages and calls, showing who is online, sending notifications, and letting company administrators manage workplace communication. We do not use your data for advertising, profiling, or marketing of any kind, and we do not sell it to anyone.

5. Data sharing

• Your messages are visible to their intended recipients (the person or group you send them to).
• Authorized company administrators may access workplace conversations and account records for legitimate business, security, and compliance purposes, consistent with Snowtex Group's internal employment policies.
• Google Firebase Cloud Messaging and the Apple Push Notification service are used to deliver push notifications; they process a device token and notification payloads for this purpose only.
• We share data with no other third parties, except where required by law.

6. Data storage, security, and retention

All data is stored on servers owned and managed by Snowtex Group. Connections between the app and our servers are encrypted with TLS (HTTPS). Passwords are stored hashed (bcrypt). Messages are retained while your account is active or until deleted; chats with disappearing messages enabled are removed automatically after their timer. When an employee leaves the company, the account can be suspended or deleted along with its personal data.

Copies on your phone: to let you read and search your chats without an internet connection, the app keeps a copy of your messages and the media you download in the app's private storage on your device. The message copy is cleared when you sign out, and everything the app stored is removed when you delete the app. You can see how much space it uses, and control automatic media downloads, under Settings → Storage & data.

7. Your choices

• You can edit your profile, delete your own messages, and control notification settings in the app.
• You may request access to, correction of, or deletion of your account data by contacting the IT department (below). Account deletion removes your profile and personal data from the system.
• You can revoke any device permission at any time in Android settings; related features will stop working but the rest of the app remains usable.

8. Changes to this policy

If we change this policy, we will update this page and the "Last updated" date above. Material changes will also be announced inside the app.

9. Contact

Snowtex Group — IT / Software Development
Dhaka, Bangladesh
Email: kamal.hossain92@gmail.com
Web: https://chat.snowtexinfo.com